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Joined: Jan 2010
Posts: 6
Member
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OP
Member
Joined: Jan 2010
Posts: 6 |
Hey, I've recently installed a comdial dx-120 telephone system at our business. everything is working fine except the auto attendant. we're trying to have the AA answer after about six rings, right now it's answering after only three.
we've changed the call handling > auto attendant settings in PC DBA. The "Ring time to answer" is set to the maximum amount (which is 20 secs.). and the "No answer time" is also set to the max (90 secs.). It is currently in day settings but i have tried evening settings, which has the same effect.
is there anything that i am missing? something doesnt seem to be right, i wouldnt think that the maximum amount of time to answer the phone would be more than three rings.
any help would be appreciated. thank you!
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