We have a customer who has a DX120 with 4 port VM. The system has been rock solid for 3 years now, but about twice a year, they need some changes in the VM or system programming.


We've always just gone out there for a service call, because it involved some wire work at the MDF.
This week I tried to get into their system remotely and couldn't. I've been in before but always had a problem. Here's what happens:

I dial in at night---the AA answers after 5 rings (I put in a bunch of commas), I get modem tone, I get handshake sometimes and then it seems as if my external modem disconnects---or it may be the DX120s modem--I'm not sure.

Does the digit string need to be changed for this customer because of the long time before it answers? I use AT&fe0Q0v1&c1s7=255 on all of my customers---but their AA answers after 1 ring.

If it does need to be changed---what do I change??

Rockford VoIP