OK I have an auto attendent and one option is to hit the first three letter of the users last name. I have three users with differant last names but all use 5-6-6 to select thier last names, i.e. Long, Jones, Lombo. When people try to get the "jones" mailbox they hit 5-6-6-3 knowing there are three users found when they hit just 5-6-6, and are selecting the third user found being "long" by hitting the last 3. Is there a way to change it from 3 to 4 letters for the last name. I hope this makes sense its hard to explain.