Hi all, I have one of those sites on my hands, you know the ones where everything and anything can go wrong does. My main problem with this site is that the AA ports lockup and can only be released with a power reset. Some background info for you.

This is a call centre with 40 agents in 3 UCD groups. The AA card is used to deliver the UCD messages as in MMC 607. The AA card has been replaced. I installed a second AA card, both are used for AA messages, and ports on both cards get locked up. I replaced the MCP2 card with no effect. I upgraded the version from 2.60 to 2.69 and this seemed to work but the problem has reappeared again after a week. In the connections status under onlines in PCMMC it gives a status of 'Busy' for the affected ports, after a power reset all ports are idle.

Any thoughts would be appreciated.
Many thanks in advance.

Samsung, Ericsson, NEC, Nortel Certified Installer