How do most IT guys do it?? Do you give router passwords and the like to the customer so they can change things? How about when a telecom guy wants to mess with your LAN? Do you give them access and not charge for it?
It was stated earlier that you need the IP and the password. Do you know the default?? if not then you are way over your head and this forum will not be helping you in the public area. Matter of fact this is going to have to be done in private anyway. read the rules at the top of the thread list. "User and Admin guide information only" anything else will be removed.
Wanna know my pet peeve?? its IT guys trying to do my job not the customer. If the customer messes it up I can fix it when an IT guy does it, well you know the rest.
