HEL HELP HELP!! Anyone that can solve this problem, I will personally make a batch of amazing chocolate chip cookies and mail them to you!!! Okay, we have a Comdial Impact 8024 telephone system. I recently purchased a Plantronics Sound Innovation Visa | M22 amplier and associated headset. I CAN NOT GET IT TO WORK!!!! Okay, all you really smart people . . .

What I've tried: Hooking the phone directly up to the headset jack on the bottom of the phone (bypassing the amplifier). There is a sticker on the bottom of the phone that reads: Auxilary Jack Functionality Available with 16A Software. How, and where can I get this? And is this what we need?