I'm mainly a computer tech, but I'm learning phone systems...

The other day one of our installers tried to install a KSU, but the client's site was wired very poorly. To top if off there were lightning storms in the area. Needless to say they stopped the install.

When they were left site, the original house analog phones could pickup a dial tone and dial, but could not answer an incoming call. When they would pick up the incoming call there would be dead air.

I think this is purely a Verizon issue, but the Verizon tech pointed the finger at my guy. Could this be caused by my guy a splitting a pair? Such as having an analog phone hooked to the TIP of L1 and RING of L2?

I tried to duplicate this with a butt set and I was unable. What happens if you mix the TIP of 1 line with the RING of another line (or vice versa)?


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