My company had an S-Class system installed for a couple of months. Prior to purchasing the system, one of the things that impressed me was finding this site and that the esi dealers all seemed to be very happy with esi's products and support. I have a couple of issues that I hope you guys can help with.

We are having innermittent dropped calls when another call comes in. This is clearly an unacceptable problem especially when talking to a customer. My dealer has not been able to fix this - any suggestions?

My deasler also says that a software glitch makes caller I.D. not work in the attended mode. Is this true?