We're an interconnect with almost 20 years experience in Nortel & Avaya. We were referred to a customer with an ESI 50 who's having 2 problems with his system (& whose prior vendor is unresponsive):
- Can't return calls from the CallerID log
- Calls to his BTN end up in his personal mailbox rather than the Auto Attendant.
Having read several posts on this board
https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/get_topic/f/27/t/000374.html we contacted ESI for programming assistance, planning on being the eyes & ears for ESI & providing information on the CT dialing plan, etc.
We were told that ESI wouldn't assist without written permission from the customer's prior vendor. If the vendor wasn't responsive to paying service calls, why would he respond to a request to release the customer?
Any help or advice will be appreciated.
Thanks for letting me post on this board.
