I had a Iwatsu user call me late Friday. They have upgraded their network server and their Call Record button no longer works. It use to work by pressing the record button and then supported with UM forwarding. She informed her vendor is out of business and wants me to come talk to her.

She claims the system has 25 phones and is about 4 years old. I am not a Iwatsu / Icon dealer but she is insiting on me coming to see her.

Do you guys think it could be a serial connection unconnected, something simple?