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Joined: Aug 2002
Posts: 59
Member
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OP
Member
Joined: Aug 2002
Posts: 59 |
I need help with an Eclipse 2 version 6. I am using ACD for a small appoint line (10 agents). Occasionally all agents will log out of the ACD group and calls sit in queue until an agent logs back in. What can I do to route calls to another group or phone if all agents are not logged in during normal business hours?
Thanks
Tony
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