You have all been so helpful here that I hope you don't mind me posting another question. I'm getting training in April, but until that happens...

Is there a way to add an ACD extension as a secondary extension on another phone? I tried doing this, but it only acts as a DSS, I can't answer an inbound call and if I press the key, it dials the extension. The reason I am looking to do this is because we have staff members that need to cover the ACD queue on off hours, but not all day and I don't want them to have to sit in front of the ACD phones (and away from their work area) to accomplish this.

TIA.

- Patty

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