Hi guys,
I was reviewing the forums for a quick question in regards to the best way to retrieve voicemail messages remotely on SBX.
In one of the forums I read that any remote functions require that users have a password on their station to perform function is CCR. (Change greetings, get to VM's remotely, record prompts etc)

I have a two part question:
The first is during the day the phones are answered live, so how would I inform the customer the best way to retrieve their messages?
I assume you would have the person answering the call transfer the subscriber to their voicemail box where they would have a hidden option to retrieve their voicemail.

Second part:
At night the phones are answered by the auto-attendant, so I assume I would just set up the option in CCR so that they could retrieve the messages remotely with an appropriate password. Where is that password set?

Thanks in advance for your guidance.