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Joined: Dec 2008
Posts: 83
Member
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OP
Member
Joined: Dec 2008
Posts: 83 |
Hi guys I have another one,
An odd/quick question with regard to music on hold I have a customer that has an SBX 3.5 and we opted to use the internal music on hold option. The customer has since decided that they do not want any music on hold. (Moving to messaging on hold eventually)
When I go to the Music (PGM171) via SBX-PCADMIN and change MOH to EXT Music 1 and send the update it appears that the change takes effects. However when I call back into the system and get placed on hold, the internal music is still playing. Do you have to have a cable plugged into PJ1(Red) MOH interface for the setting to take affect? I doubt that is the answer and unfortunately I did not have a cable when I was on site.
The same problem occurs if I set MOH to NOT ASG however?
Is there a dip switch setting or something else that I am missing?
Thanks again
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