I have a newly-installed SBX that I'm having trouble getting set up for remote IP programming access. I have the static IP address entered under PGM108, button 2 and the gateway IP address entered under button 4. I am using a 4 port switch that splits out the LAN connection to the SBX ahead of the customer's router. Is there something else that I'm missing?

PS: I'm not able to ping the SBX, but I can ping their gateway just fine.


Ed Vaughn, MBSWWYPBX