Background: I am an IT consultant that has done some phone systems in the past (Avaya and Vodavi). My client has a SX-2000 - way overkill for a ~50 room hotel - and we need to add another analog extension.

I have a serial cable connected to the unit and can bring up hyperterminal. Ctrl-w gets me to the login screen and it says Start Session. I have the user name and password, but I can't get a session to start to enter a username and password!

The tech they were using for Mitel programming (remotely) has disappeared - no return call in weeks. Nearest city is 100 miles away and the techs want to charge almost $400 just to show up!

Can someone point me in the right direction?