We have an FX-II series cab with the Corporate Office Voicemail blade (HDD) running Datalight ROM-DOS ver 6.22SU.

Recently, we began hearing reports of voice mails that suddenly go silent in the middle of listening to a message. Even more disturbing is we've heard reports where the customer goes back into voice mail to review the message that dropped out and its suddenly gone. There have also been occasions where the customer goes back into the mailbox and any unheard messages are suddenly gone.

This has been reported on at least a few extensions they happen to be outside calls and also happen to be extensions tied to routing boxes.

Our setup is something like Phone Number->Routing Box and in the routing box we have a setup where it "copies" the message to a local extension immediately (after zero minutes).

So far, I've tried manually running diskm.bat but our system is supposedly programmed to "exit to DOS" at 2AM each day.

Any suggestions or other things to try?