We are using an OfficeServ 7400 phone system with all of our stations using the Samsung iDCS 28D phones. Most of the stations are able to set speed dial numbers by using the 'transfer + 105' function. However, some of the other phones will display the message "No Speed Block".

We used to have a company that handled our phone system, but our company has issues with paying their bills and we have had to switch support companies twice in 3 years. I'm tired of having to rely on others for work I'm sure I can do, but can't find any DETAILED information on programming the phone system using a hyperterminal connection and accessing the software SVMI 20E (We don't have or can't find the EasySet Software, I'm not sure which as we are an afterthought to our corporate office). If someone can just point me in the right direction for this particular issue (speed dialing not avail on some phones), I'd be grateful. If someone can point me to some advanced technical resources (ones a certified technician would have access to), I'd be EXTREMELY happy with that bonus!

Anyway, thank you in advance for your time,