Hello,

I am new to the forum so please forgive me if this solution is posted elsewhere.

I have a Merlin Legend 7.0(i think) and Merlin Messaging 3.0 system.

I am pretty familiar with configuring the auto-attendant once it's up and running but I am a bit confused on how to get it to answer the phone when someone calls in.

We are using a DS1 card connected to a PRI circuit for our phone lines so no POTs lines for incoming/outgoing.

When someone calls our main number, how do I get the auto-attendant to answer the phone immediately and not go to operator?

Any help would greatly be appreciated.

Thank you