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Joined: Aug 2012
Posts: 2
Member
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OP
Member
Joined: Aug 2012
Posts: 2 |
Hello, I feel as if something simple is eluding me.
I setup a new extension, mimicking a working extension. The extension comes up as expected, all buttons work as programmed, the DID reserved for this extension also works. The issue I am having is when I call from the outside and key in the extension from the AA or call the DID directly, the extension never rings, but instead goes directly to VM. Like I said, I have compared this extension to others that are working correctly, both in Station Assignments and in the MAS. Everything seems to be programmed correctly.
I feel like I am overlooking something simple. Please help.
Thanks in advance,
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