Hi all,
I created a phantom extension with an extension ID in Axxess v9. The purpose of this phantom was to forward a call to the cellphone of a user who is not typically in the office. There is no mailbox associated with the phantom extension, therefore, that user is not listed in the directory.
I tried to create an associated mailbox, but the phantom name will not appear in the list of items to choose from.
So, I tried to create a non-associated mailbox, but when I assign it the same number as the phantom extension #, it says there is a conflict.
Do I need to delete the extension ID before I can create an associated mailbox?
The mailbox will actually probably never collect voicemail, because the calls are forwarded to a cell, but I do want that user listed in the directory, and I think that's the only way to do it.
Am I right?
Thanks,
Carrie
