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Joined: Jan 2009
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Joined: Jan 2009
Posts: 849 Likes: 1 |
I have a customer who has a MICS (v6 software) and a CallPilot (v3 software). They have an afterhours AA that plays which directs callers to a CCR which gives callers the option to press 1 for employee A's vmail, 2 for employee B's voicemail, etc. Well they now have more than 8 employees that they would like to list in the CCR, but I cannot add more than 8 entries in the CCR node. Are there any workarounds to this?
They are hesitant of using the company directory option as not every caller who calls in knows the last name of all the employees that are listed, and they are not sure if they want to record that option or not. Looking for suggestions. Thanks.
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