CFNA won't affect since a permanent CF overrides CFNA & CFBY. What happens if you dial 9 from a digital phone? If you can't get a line there, you won't get one from that ATA port either. If this has worked in the past & no changes have been made, then it would seem like they are not going through the programming sequence correctly. It may be easier to just add a cheap M7208 phone & program it with the call forwarding instead to trying to set up on an ATA port.


www.highspeedtele.com
Dallas & Fort Worth, TX