We just had this system installed. Unfortunately the people that did it are not responding very quickly to simple questions, leaving me kind of stuck. I do have emanager up and running.

There are several different issues I'd like to deal with.

1) Time stamp on voice mails is 1 hour off. It was working correctly at first. Time on the phone display is correct though. I've poked around in emanager and found the System Date and Time setting, which is correct.

2) We would like to be able to change the main greeting message from the outside, when calling in. When the system answers and we try dialing the extension we use internally to get to it we get an invalid extension message.

3) My understanding is that to get the dial by name 411 directory setup I need to use the Stratagy software, connected via serial cable. When I run that program and try to connect I get an error saying handshake failed. I've tried different baud rates, but keep getting this error.

Thanks for any help