We have a new customer with a XTSc with Pathfinder VM. The customer relocated (probably from ebay) the system his self. We installed and configured the system. Everything appeared fine until we went to test the voicemail. When I press the vmail button or go offhook and dial 440 the system just rings and rings. Card slot and ports are programmed correctly. I connected directly to the card with a monitor, keyboard, and mouse and did a backup(force of habit). Defaulted the vmail and reprogrammed. Still not answering.

I'm an ESI, Nortel, and Avaya installer. The last Vodavi I installed was 8 or 10 years ago. What am I missing?