I have a customer moving into an office, taking over a Nortel Modular ICS, with a Call Pilot 150 voice mail. The existing switch was set up for 4 digit extensions, but they are moving from an Avaya Magix with 3 digit extension. I changed the Nortel to 3 digit DN,s, restarted both switch and voice mail, but the Call Pilot is still looking for 4 digit mail boxes. Not so much an issue, but they have had 3 digit dialing (PRI provided) for the last 6 years, and are reluctant to change. What am I missing in getting the Call Pilot to recognize the DN length of the switch? I would rather not do a 'startup' of the switch, if it can be helped. Thanks in advance for any insight.

Last edited by dotm; 04/10/14 05:46 PM. Reason: new computer