We have an Inter-Tel Access 9.002 system, where there is one extension that doesn't ring at all when external calls come in but goes strait to voice-mail. Internal calls will ring though. I've tried resetting the extension using 394. I've tried to go through every setting I could find in DB monogramming and compare to a working station but I couldn't find anything set differently.

Any help finding the setting that needs to be flipped to allow incoming calls to ring the phone before going to voice-mail would be most appreciated.