I am getting too much incoming calls stuck in the menu of our phone system. I am using a Strategy VM Manager 1.11. I see the phones stuck on a call, but it never goes to an extension and with our 800 number, the minutes cost so much.

It's for a Toshiba Strata DK 424, Strategy card. Again, I am using Strategy VM Manager 1.11 (graphical) and I don't see any option of a timer or limiting the loops of the greeting.

From a manual I read online and user mailbox I have, 990 is for greeting, and 991 is the menu, but again I don't see anywhere in 991 to limit loops.

Thanks,

Jen