We have a toll free number that has been routed to a DID which routes to an extension. Any busy/no answer calls direct to the extension or the DID roll to the user's voice mail. Any calls to the toll-free number ring the that same extension but then bounce back to the auto-attendant, which is the default call forward path.

Is there a setting I'm missing or should I just have it re-routed to the primary line and route it like a DID using the last 4 digits? They do not conflict with any other DID programmed in the system.