Hello,

This is my first post here.

I have recently taken over a network tech position at a company with Inter-Tel Phone system. I have had an issue come up last week that I cannot figure out.

One of our users voicemail has stoped working. After dialing the extension the phone rings 4-6 times then drops back to the main directory. On the other hand if the user puts his phone on DND any calls made to his extension will go straight to his voicemail.

This issue applies to calls to his extension from Inside and Outside lines.

Im lost! I appreciate any help!