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Joined: Dec 2011
Posts: 68
Member
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OP
Member
Joined: Dec 2011
Posts: 68 |
Figured it out.
Customer had requested that calls ring-no answer to voicemail after 5 rings. We approximate a ring to be about 4 seconds.
So, we had set the Delayed Call Forward timer to 20sec. But the Transfer Recall timer was ALSO 20 seconds.
Since a call from the AA to an extension is a transfer, it seems it was trying to transfer to the users extension, and also recall the transfer at the same time resulting in a brief no-audio message.
Increasing the Transfer Recall timer to higher than the Delayed Call Forward timer fixed the issue.
Just an FYI incase anyone else comes across this.
Cheers.
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