We purchased a Inter-tel Axxess system from a company that was going out of business. I have never administered one before and have a question.

The voicemail is still setup with the old company's mailboxes and passwords, is it possible to reset the whole voicemail system? I do not have the administrator's password, and I know that passwords are not allowed to be given out. Can someone point me in the right direction?

We have software version 8.1 and I have not been able to console into the CPU yet because I do not have a cable (getting one). When I get that, will I be able to rest it all from there or will I still need the admin password?

Thanks.