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Joined: Aug 2005
Posts: 908
Member
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OP
Member
Joined: Aug 2005
Posts: 908 |
We had a fire alarm in our facility today. It turned out to be a false alarm, but it did bring up some conversation regarding the phone system. Our call center was evacuated. This left new callers waiting in queue. Ideally, it would be best to reroute calls to a message informing the caller of no service. "Thank you for calling. Our call center is temporarily closed, blah blah blah". This can be done through a STAR or by using Night Mode (which we don't use any more). But, I'm not going to burn up in a fire so a few people aren't left on hold.
Is there a way of connecting an outside triggering device to an Axxess system that will automatically place the system in night mode or change the call routing?
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