I'm trying to find a solution for this issue. We are using a STAR application to handle the Day and Nigh Mode right now. The issue is that when we closed the office, some calls are still ringing in into the HG. They won't hear the closing message because they are already in the system. I already have a closing message recorded, but don't know a way to implemented. I though that if I put the closing recording under the HG Night Greetings it will fix that, but it didn't.

Anyone have an idea how to do that?

Thanks in advance.