I'm doing some maintenance on a Magix 4 w/ Merlin Messaging. In reviewing settings, I noticed that the "Call Answer Service" Operator extension is set to 768. Looking at the manual, it says this is the default and it is NOT recommended that it be changed.

OK. But what is that supposed to accomplish? I realize there are places that a user can dial Zero while in Merlin Messaging to reach an operator and/or go to a General Delivery mailbox.

But 768 is no where in my Dial Plan. If I try to dial that from a console or desk phone, I reach error tone as soon as I dial the 6 because nothing in the dial plan starts with 76.

Is it safe to change that to 800 to go into the attendant Queue? In night service, an exit by dialing Zero should go to a general delivery mailbox, during the day it should go to the next available QCC.

Any thoughts or experiences with this? Quite frankly, I'm not sure how I didn't notice this when I first set it up. Any guidance or comment is appreciated!

Thanks,
Dylan


Dylan. SATUBAW (Some American techs use BIX as well)!