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Joined: Nov 2008
Posts: 48
Member
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OP
Member
Joined: Nov 2008
Posts: 48 |
Working on a MICS w/ a 4 port Flash vm. Customer wants to transfer calls to a DN in service or sales from the auto-attendant but wants CFNA to go to the live operator, not voice mail.
All that I can find in the book is that the transfer call back directs the call back to the device that initiated the transfer, in this case the Flash. When live testing it goes to vm is a mailbox exists for the DN or if there is no mailbox it reverts back to the CCR tree greeting.
By any chance has anyone got a work around for this? Thanks in advance.
Edward
Edward
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