Sorry my mistake V4.91
I haven't seen the fault in action, from my understanding they are unable to get the call off speaker at all. Having said that im not sure they would have tried putting the call back on hold.
This is not a known issue in Australia, i will send tech support the 3 databases as they requested - although often its easier to indentify faults on here than tech support.
Nameless does tech support know of your issues?