I have a customer with an MICS w/6.1 SW, and they have a night service set-up and they about 15 phones rings and then the General Delivery VM supposed to pick-up. What's happening is one particular ext's VM is picking up. I & the customer have cancelled DND and Call Fwd, and the phones ring as programmed. But then for no apparent reason that particular Ext's VM will pick up again. I've inquired if the user is forwarding her phone to the VM at lunch and after hours, or putting the phone in DND, and I'm told no. Temporarily I've taken that ext out of the ringing group to see what happens. I've even suggested that if not needed, leave that user out of the group all together. I'm open to suggestions.

Thanks