Good Morning-

I have an ESI 600, for after hours, my client utilizes a 3rd party answering service. I have all calls routed to ID 1, I recorded a message saying please hold and your call will be answered.

When that call is transferred, caller hears silence until 3rd party picks up.

Is there any way, or setting, to generate ring tone for the silence? One of their customers has a phone system that will disconnect the call if it hears 3 seconds of silence. So, all their calls are getting dropped.

I have 24 channels with a PRI

Thanks guys-