I'm super new to this system. The IT guy who knew the phone system left no notice. I'm reading the manual and just kind of putting together what I need to do to do certain functions.

Recently, while trying to activate a phone line (Still haven't figured that part out.. Doh'!) I accidentally turned off the Toshiba Strata box while removing its casing (Doh'!... again) . By doing that I messed up the entire office. Had to call citrix to reset the lines and everything. With doing that, it somehow reset the Network Emanager too. I've gone through and been able to fix almost everything EXCEPT How to setup certain users with direct phone numbers?

Thanks in advance