|
|
Joined: Apr 2015
Posts: 31
Member
|
OP
Member
Joined: Apr 2015
Posts: 31 |
We got a call from a customer who said that calls were being dropped when someone paged. We worked with the customer to reproduce the issue and here is what is happening: One person is making an outbound call and hearing ringback as they wait for the call to be answered. During that time, someone else makes a page. After the page, the person making the outbound call hears silence and thinks that their call has been disconnected. In actuality, the're just not hearing the ringback. The call will complete as normal if allowed to do so.
The system in question is a 7400, but I have also reproduced this issue with a 7100. The extensions are all IP. The issue affects the extensions in the page group receiving the page. Other stations are unaffected.
I look forward to hearing your thoughts on this.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
Forums84
Topics94,287
Posts638,784
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
111
guests, and
182
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|