More info:

Ok,

So their old vendor did some funny business back in the day.

Normally, if someone calls for a particular department they'll press their option off the auto-attendant and go to hunt group 2004 which has one member (extension 102).

However, if she goes to lunch, she'll forward her phone (FEATURE 355) to hunt group 2102 which has one ghost member and will recall to a call routing annoucement that will dump her calls to her voicemail box.

Question: How is she sending her hunt group calls from group 2004 to follow her forwarding?

This came up because my night group (a ring all UCD group with a 100 members extension list and linear dist) is immediately sending all it's calls to her voicemail box because she's 355-forwarded her phone?

Me no understandy, please tell dancing banana
:db: