1. Does the SCM support H264/H265 protocols and how can one institute video conferencing on it?
2. Does the SCM have an on-board IVR or a 3rd party integration would need be executed? How?
3. Can the SCM Contact Centre solution be integrated directly or via 3rd party, to webchat, instant messaging and social networking with twitter or facebook? How?
These are some questions raised via a tender enquiry here and I call on all Samsung gurus to assist. Whoever set the document had specifics of a particular brand and has probably hedged around it but the client wants a Samsung product.
Please assist in how to achieve the above and i can have an SCM sale.


heads up