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Joined: Apr 2005
Posts: 51
Member
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OP
Member
Joined: Apr 2005
Posts: 51 |
I'm using CCS version 3.11 and I'm looking for a report that will show the number of callers sitting in the queue for our hunt groups based on time of day. The Reporter Real Time shows it, but I can't seem to find a report that will give me that information so I can run it for previous days and print it out.
I'd even be happy if it could just show me the maximum number of callers that were sitting in the hunt group for the day, but it just doesn't seem to exist.
I am aware that the OAISYS products are much better for recording hunt group activity and I've used it where I worked previously, but purchasing that is not an option where I work now.
Any help and info is appreciated,
Rx
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