>Also, you stated "IP through a WAN connection". Does this mean Internet or point to point managed WAN?

Internet via VPN Tunnel


>Curious, when you get ARS BUSY, can you dial stations on the other node?

Internal Extensions at there location and mine work fine.

>OK. Let's back up a bit.
>ARS BUSY means there are no available routes to the dialed number, as in all lines are busy.
>We really need to know what your ARS looks like.
>What number are you dialing when you see/saw this.
>That needs to be checked against the dial patterns in route groups, then on into facility groups to see exactly which set of trunks your system is trying to use.

This happens as soon as they press the button for an external line.

Outgoing extension points to 92000.

And I am not sure where to look up how it uses the trunks for outbound calls. I've been looking though DB studio for something wrong or that stands out but nothing I can find. Is there something specific you want me to post?

Thanks again!!!

Jeff