Hello everyone,

If any line is active anywhere in our network, even if the other 5 lines are free, and someone tries to go and retrieve a voicemail, it is denied, being forwarded to our Auto Attendant instead of their voicemail inbox and login. Now, they can press pound, then their voicemail box number and then login, but what is the work around so that they do not have to do this?

Thanks for your help!