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Joined: Aug 2011
Posts: 344
Member
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OP
Member
Joined: Aug 2011
Posts: 344 |
Hi folks,
We have CIX 100 using a Luca box for it's strata messaging. It also has 5 ip phones on two remote sites, all connected by a VPN so inside the local network. The other day the LUCA started to get flaky. The system is set up for full time auto attendant. It occasionally works but then sometimes instead sends calls directly to one of the IP phones on the remote site.
Looking at the port status on the MIPU it shows occasionally "disabled by fault DO" Sometime a reboot gets it to change to idle.
Then a wierd thing happens. When I call in I can see the MIPU port change to in use and then the port in the system monitor on the luca looks like it sees the call, but instead of the main greeting playing, it goes to the MCG for one of the remote sites.
Also the Strata is saying there is an active link to an ip address that isn't part of the phone system or any of the ip phones.
Any thoughts for this mess?
-B
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