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Joined: Dec 2004
Posts: 41
Member
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OP
Member
Joined: Dec 2004
Posts: 41 |
I have a customer going to a PRI on a commserver 50. On other systems in the past i have put a number of intercoms keys on a phone for more then 1 call. i know you can use the flash key but you dont really have a true appearance on the phone. is there a way to put multiple intercom keys on a phone. and the pri are there line appearances i know in most cases you wouldnt hence the mutiple intercom keys. saying i am a receptonist in a busy office with multiple calls coming in at once. is the only option to flash to toggle. and users that are used to line appearances is always hard teaching them there is no flashing button you can put on hold and yell line 4 for suzy. is there a better way for call handling other then dial 9 to get out and park incoming calls. i can say i have done alot of pri installs on nortels and toshibas mostly nortel. but most of my esi installs have been 4 or 5 co's with 12 phones type of installs so a PRi is overkill in those cases
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