I have an Inter-tel Axxess phone system and one of our phones forwards all incoming outside calls to the operator. Inside intercom connections work fine. The operator can forward the incoming calls to that extension. I have gone through the books and every option in the software and nothing. The phone is not forwarded except for no answer to voice mail. I have forwarded the phone and then un forwarded it. I have used another desk phone in its place. nothing I have done has had an effect on this problem. Help me Obi Wan.