When enabling Page in VM box it gives the caller the option to press 1 to leave a message or to press 2 to have the user paged. When pressing 2 it places the page "I have a call for XXX" but when trying to pick the call up we cannot.

Tried using directed call pick up - ** then XXX (extension number)

What is the procedure for picking up that call?

Thank you in advance,
Gary